ShtiebelOS Terms of Service

Last updated: 16 July 2026

Welcome to ShtiebelOS. These Terms of Service (“Terms”) form a binding agreement between you and KehilaOS, LLC (“Company”, “ShtiebelOS”, “we”, “our”, or “us”), and govern your access to and use of the ShtiebelOS platform and the website located at www.shtiebelos.com (collectively, the “Service”). ShtiebelOS is a software-as-a-service (SaaS) platform that provides administrative and operational tools to synagogues and similar congregational organizations. Our Privacy Policy explains how we collect, use, and safeguard information and is incorporated into these Terms by reference (together, the “Agreements”). By creating an account, accessing, or using the Service, you acknowledge that you have read and understood the Agreements and agree to be bound by them. If you do not agree with the Agreements, you may not access or use the Service. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to both you and that organization.

1. About ShtiebelOS

ShtiebelOS is a multi-tenant SaaS platform for synagogue administration and operations. Each subscribing organization (a “Tenant”) operates through its own separate tenant account. The Service includes, among other functionality:

• Customer/constituent relationship management (CRM) and member records;
• Dues and donation collection and payment processing;
• Member portals and member communications;
• Event planning and management;
• Website-building tools and newsletter publishing; and
• Other synagogue-management features we may offer from time to time.

Specific features depend on the Tenant’s subscription plan. We may add, modify, or discontinue features in our discretion in accordance with these Terms.

2. Key Definitions

• “Tenant” — a synagogue or other organization that subscribes to the Service and operates a tenant account.
• “Tenant Administrator” — an individual authorized by a Tenant to configure and manage that Tenant’s account.
• “Member” — a congregant, donor, event attendee, or other individual whose information a Tenant manages through the Service, or who interacts with a Tenant’s ShtiebelOS-hosted website, portal, or communications.
• “User” — any person who accesses the Service, including Tenant Administrators and other authorized users of a Tenant account.
• “Content” — any data, text, images, documents, member records, websites, newsletters, event listings, and other materials submitted to, created with, or published through the Service.
• “Tenant Content” — Content that a Tenant or its Users submit, create, or publish through the Service, including Member personal information.

3. Eligibility

• You must be at least 18 years old to create an account or enter into these Terms.
• You agree to use the Service in compliance with these Terms and all applicable laws and regulations.
• You agree to provide accurate, current, and complete registration information and to keep it up to date.
• We may suspend or terminate access if you fail to meet these requirements or breach these Terms.

4. Accounts and Account Security

• To use the Service you must register an account. At minimum, you must provide a valid email address; additional information (such as name, organization, billing details, and contact information) may be required to activate a Tenant account and process payments.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You must notify us immediately of any unauthorized use of your account or any other security breach. We are not liable for losses arising from unauthorized use of your account, and you may be liable for losses we or others incur as a result.
• You may not use another person’s account without permission, and you may not select a username that impersonates another person or infringes any third party’s rights.
• We reserve the right to refuse service, suspend or close accounts, and remove or disable Content in accordance with these Terms.

5. Tenant Accounts, Members, and Tenant Responsibilities

The Service is multi-tenant. Each Tenant’s data is maintained within that Tenant’s account and is not shared with other Tenants except as needed to operate the Service or as required by law.

• A Tenant is responsible for its own account, including the acts and omissions of its Tenant Administrators and Users, its configuration of the Service, and all Tenant Content.
• As between the Tenant and the Company, the Tenant is responsible for its relationship with, and obligations to, its Members, including obtaining any consents required to collect, use, and publish Member information through the Service and to send communications to Members.
• Each Tenant acts as the independent data controller for its Member information, and the Company processes that information solely on the Tenant’s behalf and under the Tenant’s instructions. See the corresponding clause in the Privacy Policy.
• A Tenant must ensure that its use of the Service, and any website, portal, newsletter, or event it operates through the Service, complies with applicable law.

6. Acceptable Use and Prohibited Conduct

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable law or regulation, or infringe the intellectual property, privacy, or other rights of any third party;
• Upload or transmit material that is unlawful, defamatory, obscene, harassing, hateful, fraudulent, or otherwise objectionable;
• Exploit, harm, or attempt to exploit or harm minors in any way;
• Send unsolicited or unauthorized advertising, “junk mail,” “spam,” or similar solicitations through the Service;
• Impersonate the Company, our staff, another User, or any other person or entity;
• Use any robot, spider, scraper, or other automated means to access, monitor, or copy the Service without our prior written consent;
• Interfere with or disrupt the Service or the servers or networks that host it, including via denial-of-service attacks;
• Introduce viruses, worms, or other malicious or technologically harmful material;
• Attempt to gain unauthorized access to any part of the Service, or reverse engineer or attempt to derive source code, except to the extent permitted by applicable law; or
• Impose an unreasonable or disproportionately large load on our infrastructure.

7. Content

• You (and, where applicable, the Tenant) retain ownership of Tenant Content. You are solely responsible for Tenant Content and for ensuring you have all rights and consents necessary to submit, create, publish, and distribute it through the Service.
• You grant the Company a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (for formatting and display), and transmit Tenant Content solely as necessary to provide, maintain, and improve the Service and as directed by you.
• Content published by a Tenant through the Service — such as websites, newsletters, event listings, and member communications — may be visible to Members or the public depending on the Tenant’s settings. You are responsible for configuring visibility appropriately.
• We may, but are not obligated to, review Content and may remove or disable Content that violates these Terms or applicable law. To report Content that you believe is unlawful or violates these Terms, contact us at info@shtiebelos.com.

8. Subscriptions and Billing

• Access to the Service is sold on a subscription basis (“Subscription”). The Company charges Tenants recurring subscription fees in advance for each billing cycle.
• The minimum Subscription term is one (1) month. Current Subscription plans, prices, and included features are described on our public pricing page at www.shtiebelos.com/pricing.
• Unless cancelled, your Subscription automatically renews at the end of each billing cycle on the same terms. You may cancel renewal through your account settings or by contacting us; cancellation takes effect at the end of the then-current billing cycle.
• You authorize us (and our payment processor) to charge your designated payment method for all applicable Subscription fees. You agree to provide accurate, complete billing information and to keep it current.
• If automatic billing fails, we may issue an invoice for manual payment, and we may suspend access if payment is not received by the stated due date.

9. Free Trial

• We may offer a free trial of the Service. The current free-trial terms, including its length and any limitations, are described on our public pricing page at www.shtiebelos.com/pricing.
• We may modify or discontinue free trials at any time. At the end of the trial, your Subscription will begin and applicable fees will be charged unless you cancel beforehand.

10. Refunds

• Subscription fees are non-refundable. Except where required by applicable law, we do not provide refunds or credits for partial billing periods, unused Subscriptions, or features not used.

11. Payment Processing Agreement

This Section 11 is the “Payment Processing Agreement” and governs the embedded payment-processing services made available through the Service. In this Section, “Platform” means KehilaOS, LLC (operating as ShtiebelOS) and “Merchant” means the Tenant that uses the payment-processing services to collect dues, donations, or other payments, or to sell products or services to its Members or customers through the Service.

11.1 Processing Services

In addition to its core SaaS offering, Platform offers embedded payments-processing services, which include credit card, debit card, ACH/bank, PayPal, and other payment-processing services, as may be offered from time to time (collectively, the “Processing Services”). The Processing Services are provided through our payment processor, Rainforest Pay, and its banking and network partners.

11.2 Processing Fees and Taxes

Related to the Processing Services, Platform will charge Merchant the processing fees (“Processing Fees”) set out on our public pricing page at www.shtiebelos.com/pricing, or in the Merchant’s applicable custom pricing agreement, which controls. All Processing Fees are exclusive of taxes, which are the Merchant’s responsibility.

11.3 Rainforest Processing Terms

By using the Processing Services, Merchant agrees to the Rainforest Processing Terms and Conditions available at https://legal.rainforestpay.com/processingterms, which may be amended at any time on notice. Merchant must agree to these terms during the payment onboarding process, and Platform may require proof of such agreement.

11.4 Term of the Payment Processing Agreement

This Payment Processing Agreement begins when Merchant first enables or uses the Processing Services and continues until terminated by either party or until the Merchant’s Subscription ends.

12. Intellectual Property

• The Service, including the ShtiebelOS and KehilaOS software, platform code, designs, text, graphics, logos, trademarks, and other materials (excluding Tenant Content), is and remains the exclusive property of the Company and its licensors and is protected by the laws of the United States and other jurisdictions.
• Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes during your Subscription. All rights not expressly granted are reserved.
• You may not copy, modify, distribute, sell, lease, create derivative works of, reverse engineer, or otherwise exploit the Service or its content except as expressly permitted. Our trademarks and trade dress may not be used without our prior written consent.
• This license terminates automatically if you breach these Terms.

13. Feedback

If you provide suggestions, ideas, or other feedback about the Service (“Feedback”), you grant the Company a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use the Feedback for any purpose without obligation or compensation to you, and you acknowledge that we may already be developing similar ideas.

14. Copyright and DMCA Notices

• We respect the intellectual property rights of others and respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA).
• If you believe Content on the Service infringes your copyright, send a written notice to our designated agent at info@shtiebelos.com with the subject line “Copyright Infringement,” including: (i) your physical or electronic signature; (ii) identification of the copyrighted work; (iii) the location (URL) of the allegedly infringing material; (iv) your contact information; (v) a good-faith-belief statement; and (vi) a statement, under penalty of perjury, that your notice is accurate and that you are authorized to act.
• Misrepresentations in a notice may subject you to liability for damages, including costs and attorneys’ fees.

15. Third-Party Services and Links

• The Service relies on third-party providers, including our payment processor (Rainforest Pay) and other payment, hosting, and infrastructure providers. Your use of those services may be subject to the third party’s own terms and privacy practices.
• Tenant websites and Content may contain links to third-party sites that we do not control. We are not responsible for the content, policies, or practices of any third-party site or service, and we encourage you to review their terms.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED. THIS DOES NOT AFFECT WARRANTIES THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE. THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE AGREEMENTS WILL NOT EXCEED THE AMOUNTS YOU PAID TO THE COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

18. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your use of the Service; (ii) your Content; (iii) your breach of these Terms; or (iv) your violation of any law or the rights of any third party. This does not require you to indemnify the Company for its own negligence or willful misconduct.

19. Term and Termination

• These Terms apply while you use the Service. You may stop using the Service and cancel your Subscription at any time as described in Section 8.
• We may suspend or terminate your access if you breach these Terms, fail to pay fees, or to comply with law, or if necessary to protect the Service or other users.
• Following termination, we will delete your account and Content within thirty (30) days. You should export any data you wish to keep before your access ends.
• Provisions that by their nature should survive termination (including Sections 12, 16–18, 20, and 21) will survive.

20. Governing Law

These Terms are governed by the laws of the United States and the State of Georgia, without regard to conflict-of-laws principles.

21. Dispute Resolution and Arbitration

• Informal resolution. Before initiating a formal proceeding, you and the Company agree to first attempt to resolve any dispute through good-faith negotiation.
• Arbitration before Bais Din Maysharim. Any dispute not resolved informally will be finally resolved by binding arbitration before Bais Din Maysharim of Lakewood, New Jersey (the “Bais Din”), in accordance with the Bais Din’s rules and procedures. The arbitration will be heard by the dayanim designated by the Bais Din, at the Bais Din’s offices in Lakewood, New Jersey, or at such other location or in such other format as the Bais Din directs.
• Rule of decision. The Bais Din will decide the dispute in accordance with Jewish law (halacha), giving effect to the terms of these Terms and to applicable commercial custom.
• Commencement. Each party agrees to execute a shtar berurin (arbitration agreement) or any similar document reasonably required by the Bais Din to commence the proceeding, to appear before the Bais Din, and to participate in good faith.
• Binding award. This agreement to arbitrate is governed by the Federal Arbitration Act. The Bais Din’s award will be final and binding on the parties, and judgment on the award may be entered in any court of competent jurisdiction.
• If the Bais Din is unavailable. If the Bais Din declines to accept the dispute, declines jurisdiction, or does not act within a reasonable time, the parties will submit the dispute to another beis din on which they mutually agree. If the parties do not agree within thirty (30) days, the dispute will be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) in the State of Georgia under its applicable rules.
• Court carve-out. Either party may seek injunctive or other equitable relief from a court of competent jurisdiction to protect its intellectual property or confidential information. To the extent a dispute proceeds in court rather than arbitration, the parties submit to the courts located in the State of Georgia.
• This Section survives termination.

22. Changes to the Service

We may modify, suspend, or discontinue all or part of the Service at any time. We will not be liable if all or part of the Service is unavailable at any time or for any period, though we will use reasonable efforts to provide advance notice of material changes that adversely affect paid features.

23. Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms and update the “Last updated” date, and, where required, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.

24. Waiver and Severability

Our failure to enforce any provision is not a waiver of that provision. If any provision is held invalid or unenforceable, it will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

25. Entire Agreement

The Agreements constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements on that subject.

26. Acknowledgement

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

27. Contact Us

If you have questions about these Terms, please contact us:

• By email: info@shtiebelos.com
• KehilaOS, LLC, 1518 Holly Lane NE, Atlanta, Georgia 30329, United States.